Openwater Privacy Policy

 

Openwater Privacy Policy

Privacy Statement
 Openwater (“we,” “our,” or “us”) is an open source medical technology company dedicated to building community-driven innovation in medical imaging and related fields. This Privacy Policy explains how we collect, use, and protect information from visitors (“users,” “you”) who access our website or communicate with us through online forms, support tickets, or community interfaces.

We are committed to transparency about what data we collect, how we use it, and how users can control their privacy preferences.

Definitions

  • Personal Data: Information that can identify a specific individual, such as name, email address, or phone number.

  • Cookies: Small files stored on your device that help websites remember preferences and analyze usage for improvement.

  • Third Party: Any external company or service provider (e.g., HubSpot, Google Analytics) that interacts with user data through our website.

  • Website: Openwater’s official online platform, including openwater.cc and related branded subdomains.

Table of Contents

  • The Data We Collect

  • How We Obtain Data

  • How We Use Data

  • Data Retention and Storage

  • Third-Party Sharing

  • User Preferences and Rights

  • Contact Information

The Data We Collect

When you interact with our website, we may collect:

  • Name, email address, and phone number when voluntarily submitted through contact forms, account registration, or support tickets.

  • Technical information through Google Analytics, which may include IP addresses, browser type, operating system, duration of site visits, and navigation patterns.

  • Cookie-related information that helps us improve site functionality and understand user engagement.

We do not collect personally identifiable health information or any sensitive medical data.

How We Obtain Data

We collect information in the following ways:

  • User-provided data: Entered through web forms, community participation, or support ticket submissions.

  • Automated collection: Data passively gathered by analytics tools such as Google Analytics.

  • Third-party integrations: Through platforms like HubSpot CRM and Google Analytics, which may capture web usage and engagement patterns.

All non-essential data collection (e.g., analytics cookies) can be disabled through user preference controls when visiting our site.

How We Use Data

We use collected data to:

  • Improve website performance, structure, and usability.

  • Respond to user inquiries and provide customer or community support.

  • Deliver relevant communications and updates to users who have opted in.

  • Analyze engagement and website traffic to inform product and feature development.

  • Support general compliance and operational monitoring efforts.

We do not use data for automated decision-making, user profiling, or personalized health-related marketing.

Data Retention and Storage

Openwater retains user data only as long as necessary to fulfill the purpose for which it was collected or until a user requests deletion.
Data is securely stored in the cloud, using host-level protections and encryption supported by our service providers. Where possible, we anonymize or de-identify collected data to reduce privacy risks.

Third-Party Sharing

We work with a limited number of trusted third-party partners:

  • HubSpot (customer relationship management and communication platform)

  • Google Analytics (traffic and engagement analytics)

These partners may process statistical or aggregated data to help us understand user interactions. We do not sell or disclose personal data to third parties for advertising purposes.
Openwater does not intentionally transfer user data internationally and reviews partner privacy policies to ensure alignment with our privacy standards.

User Preferences and Rights

Users can manage their privacy choices in the following ways:

  • Cookie Preferences: Set cookie settings upon visiting our website.

  • Email Preferences: Unsubscribe or adjust marketing preferences using the links in our emails.

  • Data Requests: Request access, correction, or deletion of data by contacting us in writing.

Users may also choose to withhold any optional information when engaging with our site.

Contact Information

For any questions, concerns, or requests regarding privacy or data handling, please contact us at:
Email: privacy@openwater.cc

We encourage users to reach out if they have questions about how their data is collected or managed.