Our Services

Openwater provides a combination of included community resources and optional, fee‑based services that complement your device purchase and help your team deploy, operate, and scale Open‑LIFU and related tools with confidence. Community‑based support and open documentation are included with your Openwater device. Annual Support Services, Virtual Training and Onboarding, and other optional, fee‑based services can be added to your deployment.

We are here for you at every step of your journey, whether you are setting up your first Openwater system or expanding a growing program. Our services help you unlock the full capabilities of the Openwater platform while staying aligned with best practices in research, safety, and system maintenance.

Openwater offers: (a) Annual Support Services (remote technical and software support); (b) Virtual Training and Onboarding for your team; (c) access to community-based support and open documentation; and (d) Openwater Cloud Services for accelerated photogrammetry processing and integrated workflows within the Open‑LIFU ecosystem. These offerings are provided alongside our standard limited product warranty, which covers repair or replacement of defective hardware only.

Community-Based Support

Every Openwater device purchase includes access to community tools, open documentation, and learning resources that help you get started. You can explore tutorials, example workflows, and open-source projects shared by Openwater and the broader community.

Community support is ideal for teams that prefer self-service learning and benefit from open collaboration. For organizations that need defined hours, structured guidance, and direct remote assistance, Annual Support Services and Virtual Training provide additional coverage.

Annual Support Services

Annual Support Services is an optional subscription that provides enhanced remote assistance and software support for your Openwater device and core software tools. It is separate from the standard limited product warranty, which only covers repair or replacement of defective hardware.​

Included services:

• Remote technical support (up to 20 hours per year) via email and scheduled video calls for issues related to device configuration, operation, and workflows, beyond defect-related warranty support.​
• Remote installation of eligible software updates and patches released by Openwater during the support term.
• Remote diagnosis and resolution of software bugs related to Openwater software.
• Best‑practice guidance on routine checks, care, and basic troubleshooting that can be performed by your staff.

Annual Support Services does not include uptime guarantees or specific response-time service level agreements.

Available for an additional fee:

• Onsite visits or field service of any kind (subject to separate statement of work and availability).​
• Custom development, protocol design, or clinical/research consulting (provided under separate professional services agreements).​

Virtual Training and Onboarding

Our Virtual Training and Onboarding service ensures your team is ready to operate and maintain your Openwater system efficiently from day one. This service is designed for teams with varying levels of experience in ultrasound, neuromodulation, and imaging, and can be tailored to your specific workflows.

Virtual Training and Onboarding includes:

• Four hours of virtual training and setup support (up to four hours of technical assistance).​
• Training on device operation, safety, maintenance, and troubleshooting.​
• Software and hardware training, including GUI, Slicer, and Python environments, so your team can control Open-LIFU end‑to‑end.

Important: Onboarding, setup, and training must be scheduled and completed within two months of device delivery. In‑person training is available by appointment and subject to additional fees.​

Openwater Cloud Services: Photogrammetry Processing

Openwater Cloud Services provides cloud‑based photogrammetry processing that works seamlessly with the Openwater Photogrammetry app and the Open‑LIFU system to streamline 3D reconstruction workflows. It is an optional, subscription‑based service that accelerates image reconstruction and simplifies data flow within the Open‑LIFU ecosystem.

Subscription and usage model

Openwater Cloud Services is offered as an annual subscription that activates cloud‑based image reconstruction and synchronized data exchange within the Open‑LIFU ecosystem. Customers may continue to use local, laptop‑based reconstruction at no additional charge; the subscription specifically unlocks cloud‑accelerated processing and associated workflow enhancements. The cloud service is licensed to the number of users specified in the order form, and the included number of successful reconstructions processed in the Openwater Cloud per month is defined in that order form.

Key customer benefits

• Speed: Cloud‑based reconstruction uses modern GPU resources to process complex imaging and reconstruction algorithms significantly faster than a typical laptop‑only workflow, reducing setup time and improving throughput.
• Secure data transfer: All data transfers to and from Openwater Cloud Services use encrypted connections, and data remains encrypted while in the cloud to align with industry‑standard security practices.
• Workflow integration: Image data captured with the Openwater Photogrammetry app can be sent directly to Openwater Cloud Services and then returned to the Open‑LIFU workstation, reducing manual file handling and supporting a smoother, end‑to‑end workflow.
• Data handling: Openwater does not retain imaging data or personally identifiable information in the Openwater Cloud after processing is complete, minimizing long‑term data exposure.

Indications and intended use

The Openwater Photogrammetry app and Openwater Cloud Services are intended for research and educational use in conjunction with Open‑LIFU to assist with 3D reconstruction and spatial registration of head and device geometry. These tools are not cleared or approved by the FDA, are not intended for diagnosis or treatment of any disease or condition, and should not be used as a standalone basis for clinical decision‑making.

How to Add Services

Annual Support Services and Virtual Training and Onboarding can be added to your device order or purchased later, subject to availability. Pricing and specific inclusions will be listed in your quote or order form, and some services may be tailored based on your deployment needs. Custom engineering, protocol development, and consulting services are scoped and priced under separate agreements to match the complexity and scale of your project.​